Kurunegala Pradeshiya Sabha
Task Management & Monitoring System
The Task Management and Monitoring System was developed to improve service request handling and workflow tracking within municipal operations. By digitizing citizen-facing and internal processes, the system ensures that local government services are delivered with speed and accountability.
The Challenge
Handling public service requests and internal workflows manually resulted in significant delays, inefficiencies, and limited tracking capabilities. Without a centralized digital record, it was difficult to ensure that every request reached the right department in a timely manner.
Staff faced ongoing difficulties monitoring service requests, managing follow-ups, and maintaining consistent communication between departments, often leading to backlogs and reduced public satisfaction.
The Solution
EmetSoft implemented an automated Task Management and Monitoring System designed to digitize the entire request handling workflow from inception to resolution.
The system enabled real-time tracking of tasks, improved horizontal communication between municipal officials, and introduced automated alerts to ensure faster resolution of service requests and internal operational tasks.
Key Functional Modules
Captures public service requests and internal operational tasks into a unified digital register.
Monitors task progress in real-time and clearly assigns responsibilities to specific officers.
Automatically transfers unresolved or overdue tasks to the appropriate higher authorities for intervention.
Provides detailed performance and operational reports to identify bottlenecks in service delivery.
Operational Impact
The implementation of the system significantly improved response times and enhanced accountability across all municipal operations. For the first time, officials could see the status of every pending request at a glance.
Automated tracking enabled better monitoring of service delivery standards and fostered much-needed transparency in how public grievances and internal tasks are handled by the Pradeshiya Sabha.
By moving from manual logs to digital workflows, the Sabha has transformed how it interacts with and serves the local community.
Business Value Delivered
Long-Term Impact
The system established a reliable, scalable framework for managing municipal workflows. It serves as a digital foundation that supports continuous improvement in service delivery efficiency and strengthens the relationship between the government and its citizens.